Seller Delivery Experience Specialist

Trendyol Group

Join us and be a part of this exciting opportunity!

Join us and be a part of this exciting opportunity!

Our purpose is to create the greatest positive impact in our country and ecosystem by enabling commerce, empowered by technology!

We are a Tech company - Technology is the driver, e-commerce is the outcome. We were established in 2010 to provide a seamless e-commerce experience to our customers and SMEs. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. Trendyol is the 1st Turkish company to achieve the decacorn status and the most valuable private internet company in the EMEA region. 

We will continue to grow with Trendyol Tech; one of the leading R&D centers, our last-mile delivery solution (Trendyol Express), instant grocery and food delivery through its own courier network (Trendyol Go), digital wallet, consumer-to-consumer channel (Dolap) and many other services. We are scaling fast and profitably, expanding into international markets.

Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture. If you want to learn, grow and deliver; are result-oriented, love teamwork, appreciate open communication, learning and iteration, and make decisions with data, Come, join our tribe!

Operations Team is the center of operations at Trendyol! The team manage end-to-end operation activities and development processes in the competitive marketplace. These are five main disciplines within Operations Team: Warehouse Management, Delivery, Supply Chain, Operations Business Development, Operational Excellence and Warehouse Projects & Optimization. In the end, we are all working towards the same goal: to create an excellent experience for our customers at Trendyol.

YOUR PROFILE

• Bachelor’s degree from reputable universities (engineering, business administration, economy etc.). Masters degree is a plus
• Minimum 2 years of experience in customer/partner relations management, process development
• Experience in developing, implementing and following CRM and loyalty program strategies is a bonus
• Experienced in "agile" working environment and project and familiar with project iteration culture
• Customer-driven and analytical mindset with a desire and ability to identify and resolve seller problems
• Exceptional communication, persuasion and team working skills.
• Able to work within a dynamic and fast-paced environmentProactive and results oriented approach
• Open minded, innovative conceptual thinking ability
• Excellent verbal, written and presentation skills in English

YOUR CHALLENGE

• Focus on improving sellers' operational relationship with related cargo partners
• Providing the best delivery experience to our sellers by collaborating with cargo partners
• Determine need analysis and create processes to improve seller engagement
• Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams
• Interpret and synthesize seller feedbacks from various sources (surveys, operational data, contact center data, social media, organizations and research)
• Regular measurement of seller engagement KPI's and making necessary arrangements by detecting improvement areas

WHAT IS IN IT FOR YOU?

• Opportunity to take responsibility from day one, improve your skills and learn continuously
• Open communication, teamwork and strong company culture
• Strong focus on talent, not titles!
• Chance to shape the future of e-commerce and experience agility at its best!
• Being part of our cross-functional, diverse and dynamic team.