English Customer Support Specialist

Papara Elektronik Para A.Ş.

We are looking for English Customer Support Specialist to join our team at Papara, one of the fastest growing financial technology companies in Turkey!

Job description

• Answer incoming calls from users by Telephone in our Inbound Call Center,
• Give service in voice and non voice channels,
• Listen to user problems and provide correct and practical solutions,
• Escalate user suggestions to administrators when necessary
• Manage daily operations with respect to quality rules and regulations,
• Play an active role in the achievement of team goals,

General Qualifications 

• Bachelor degree,
• At least 2 years of experience in English call center and/or customer service,
• Able to work in 24/7 shifts
• Good command of MS Office programs,
• Good communication skills with good diction,
• Solution oriented,
• Having a career goal, eager to learn and develop,
• Able to work effectively in a dynamic environment and prone to teamwork.

What We Offer?

• Market-competitive salary and pay-for-performance bonuses.  
• We care about your professional development; you can use your learning budget on any platform.   
• We care about you, private health insurance.  
• Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara.  
• Technical equipment package that covers what you need.  
• Free platform memberships; Spotify, YouTube, Netflix.  
• No politics; you will be a part of a team that focuses on productivity and success chances to work in a dedicated team that cares for your improvement.  We are against any form of discrimination. We believe that every individual has a unique personality.  
  
  

We strive to make the hiring process the fastest and most convenient.

Come and join Papara!