Data Analytics & Insights Supervisor

Mayen Telekomünikasyon Hizmetleri A.Ş.

Mayen was founded in 2004 with the idea of creating innovative and smart solutions for businesses. As Turkey’s leading customer relationship management company, we aspire to be the number one choice in our field by providing the highest customer satisfaction. Mayen is the meeting point of great ideas and smart solutions, a combination that creates an excellent customer experience.

Mayen provides outsourcing services in areas such as customer services, customer experience & business insights, robotic process automation (RPA), digital training and development systems, social media monitoring & engagement, online people analytics, customer journey mapping, VoC, human resources services, payroll services, accounting, and testing services. The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

With more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek,Hebrew, French, Russian, and Bulgarian.

Qualifications

• Bachelor’s degree in related area (Preferably Statistics, Computer Engineering,MIS and related departments)
• Min 7 years of experience in Datawarehouse, 1-3 years of experience in team management
• Excellent command of ETL (Knime Tool) Processes is preferable
• Excellent knowledge of MS SQL
• Preferably having a good level of English
• Analytical & systematic thinking and problem solving skills
• Able to work as a team player progress with a cooperation perspective
• Able to work with goal and solution oriented
• Taking initiative and decision making skills
• Strong knowledge in designing and developing QlikView and QlikSense dashboards  

Job Description

• Providing training for the use of programs and tools in its expertise, providing the necessary information transfer to connected employees and contributing to their development,
• By managing the efficiency analysis of data to be used in projects; making action suggestions to increase performance,
• Coordination within the team by evaluating team suggestions; adopting a pro-active working approach,
• In cases of new infrastructure integration, the project is passed with the relevant teams (IT, etc.) and outside the environment where the MIS team will prepare reports before the project goes live
• Establishing the infrastructure by acting proactively by foreseeing future demands
• Creation of ETL processes
• Continuation of keeping the data warehouse environment up-to-date with regular data transfers
• Meeting data analysis and data mining needs in call center operations and related projects within the company
• Making sure that the data to be reported are taken from the correct result, processed and stored correctly
• Providing design and data warehouse analysis design
• Involved in designing, developing, testing, publishing, maintaining, and supporting QlikView & QlikSense applications.