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Butler / Concierge

Mandarin Oriental Bodrum

Muğla(Bodrum)

İş Yerinde

İş Yerinde

Job Type

Periodical

Position Level

Staff

Department

Tourism / Hospitality

Tourism / Hospitality

Application Count

464 application

Job Type

Periodical

Position Level

Staff

Application Count

464 application

Department

Tourism / Hospitality

QUALIFICATIONS AND JOB DESCRIPTION

To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).

To ensure the awareness of the arrival details, such as the arrival time

To proactively seek guest preferences and record them.

To communicate guest preferences and feedback with relevant department.

To undertake guest room moves where guest is present.

To carry out errands on behalf of guest.

To greet guest upon arrival for introduction and rooming.

To prepare arrival suite according to known preferences as well as amenities.

To organise guest’s departure, offer the service for packing a night before or an appropriate time preferred by guests.

To check the room after departure for any left behind items.

To coordinate with Housekeeping on preferred time for mini-bar replenishment, make up room, turn down service as well as ensure laundry is done accordingly and checked before returning to the wardrobe.

To assist in handling guest calls and acting upon them in a professional & courteous manner. Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up.

To assist the Guest Services Team in the day to day Departmental/ Hotel operations.

To assist with guest IT requests where required in absence of IT Dept.

To be fully informed of all guest arrivals and in-house guests, ensuring that their requests and preferences are acted upon and shared with all relevant departments.

To contact the guest after departure and thank for their stay and advice of being contacted directly for future bookings

To ensure good maintenance in all butler suites by doing regular walk arounds and inspections

To maximize the revenue and occupancy of all butler suites

To comply with all LQE’s & MO Special touches.

To present a professional image by maintaining the Hotel’s grooming standards.

To undertake and promote training and development.

To work in conjunction with other departments, very closely, proactively and in a synergized manner.

To carry out any reasonable requests as directed by Head Butler

Requirements

At least 1 year of relevant experience in luxury community or hotel

Fluency in English written and verbal communication

Excellent communication skills in all aspects: verbal, written and non-verbal

Professional and appropriate business appearance and presentation

Quality driven with a passion for excellence.

Must possess excellent organizational and administrative skills and interpersonal skills

Approachable, open-minded and fair

Prior Hotel experience would be an advantage

Preferred Candidate

1 - 5 years of experience
Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student)
Class B

Uşak pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Uşak Uşak Maaşları Uşak Nasıl Olunur? Uşak Nedir? Uşak İş İlanları
Hakkımızda

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beac

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

Kişisel Verilerin İşlenmesine İlişkin Çalışan Adayı Aydınlatma MetniBu bilgilendirme, Astaş Gayrimen

Detaylı Bilgi
Yan Haklar

Servis, Lojman, Yemekhane.

Uşak pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Uşak Uşak Maaşları Uşak Nasıl Olunur? Uşak Nedir? Uşak İş İlanları