GENEL NİTELİKLER VE İŞ TANIMI
QUALIFICATIONS AND JOB DESCRIPTION
· Bachelor's Degree in Business Administration, Foreign Trade departments or relevant fields,
· Min. 2 years of experience in customer service and sales operations (automotive industry experience is a plus),
· Proficiency in MS Office applications, especially MS Excel is a must,
· SAP SD system experience is an asset,
· Export custom operations knowledge is a plus,
· Excellent verbal and written skills in English,
· Strong analytical and problem-solving skills,
· Good team player, strong communication and expression skills in an international environment,
· Strong customer service orientation,
· Willing to take the initiative and responsibility,
· No military obligation for male candidates.
· Being responsible for all customer service tasks and sales operations.
· Working closely with sales, pricing, and logistic departments regarding all customer-related issues,
· Being responsible for processing orders, returns and requests in SAP correctly and issuing related confirmation to customers,
· Follow up free trade zone shipments and customs operations for domestic customers,
· Planning of delivery creation to warehouse and following up the process and setting customer service completion in SAP,
· Ensure customer satisfaction and provide professional customer support,
· Providing feedback on the efficiency and taking active role of thecustomer service process improvements,
· Preparing monthly and daily sales and outbound delivery reports,
· Follow up and get supportive actions to reach customer service KPI targets.