Hibrit
Hibrit
Full-Time
No experience preference
Technical Service
Technical Service
309 application
Full-Time
No experience preference
309 application
Technical Service
Cummins CARE L1 Agent Intern
QUALIFICATIONS AND JOB DESCRIPTION
Description
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
We are looking for a talented service support agent to join the Cummins CARE Europe organization within Cummins Distribution Business Unit (DBU). The goal is to build a first class service support model in the region and thus enhance customer experience with Cummins products and services.
Qualifications
To be successful in this role you will need the following;
- Preferably final year student in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or Marine Mechanical Engineering of reputable universities.
- Excellent written and verbal communication skills in Turkish and English (Able to communicate with interdisciplinary, international teams as well as with customers).
- Social skills:
· Builds trust and confidence
· Customer oriented
· Communicates effectively
· Colaborates with others to meet shared objectives
- Has knowledge or interest in engine & auxiliary systems and new generation power systems.
Tasks
-Supporting technical escalation process in Turkiye (first point of contact).
-Responding to phone calls, chats and emails from Cummins Authorised Service Providers (ASP) requesting for support.
-Creating service requests in Salesforce/OneCummins system and documenting technical information.
-Veryfying that Cummins published troubleshooting trees were followed by ASP’s when contacted on engine or power gen product hard to diagnose issues.
-Escalating service requests to Cummins CARE L2 for hard to diagnose issues on timely manner and as per the established rules.
-Providing support on Cummins digital products.
-Answering the questions related to product and/or service information.
- Directing requester to the correct team for other non-technical queries.
Uzun Dönem Stajyer pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Uzun Dönem Stajyer Uzun Dönem Stajyer Maaşları Uzun Dönem Stajyer Nasıl Olunur? Uzun Dönem Stajyer Nedir? Uzun Dönem Stajyer İş İlanlarıCummins Inc., a global power leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad po
Şirket Sayfasına GitÖzel Sağlık Sigortası, Servis, Yemekhane, Kaza Sigortası, Hayat Sigortası.
Uzun Dönem Stajyer pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Uzun Dönem Stajyer Uzun Dönem Stajyer Maaşları Uzun Dönem Stajyer Nasıl Olunur? Uzun Dönem Stajyer Nedir? Uzun Dönem Stajyer İş İlanları