International Patient Coordinator

BIZASSIST DANIŞMANLIK ANONİM ŞİRKETİ

Job Description

• Attend medical appointments with patients during consultation, procedure, discharge, check up and provide translation where necessary 
• Maintain regular dialogue with patients prior arrival, while they are in Turkey and after they go back to their home countries 
• Identify cross selling, up selling, patient referral opportunities where possible and collaborate with the sales team for execution 
• Get patient reviews and take pictures/videos with patients prior to departure
• Follow up treated patients, check up on their recovery by obtaining information at regular intervals and advise best course of action for excellent surgical results 
• Respond to after care enquiries, arrange revision surgeries or resolve complaints according to company policy 
• Contribute to the patient loyalty program by constructing a portfolio of satisfied treated patients, retaining relationships and winning their referrals

Requirements

• Degree from Tourism administration, English translation and interpretation, English or American language and literature, International Relations, School of nursing or medical related academic programmes taught in English 
• Fluency in formal written and spoken English, additional Western European language is a plus 
• Minimum of 2 years experience in a customer-facing role, preferably in a health care services environment
• Organisational skills, multi tasking expertise, interpersonal skills, communication skills, self motivation, persistence and performance under pressure 
• Flexibility in working hours and days including weekends when required 
• Prior experience with CRM software is a plus 

Benefits

• Base salary and performance linked bonus
• Private health insurance
• Apple iPhone, laptop computer, meal card
• 1x monthly salary budget for company sponsored wellness programs, personal or professional development
• 1x monthly salary budget for company sponsored holidays