Service Desk Agent (Speaking Hungarian Language)

Atos Bilişim ve Danışmanlık A.Ş.

We are looking for a responsible and reliable colleague for our team. 

Job Description: 

• The applicant's task is to record everyday problems and requirements regarding the services provided to our customers at the level of service level agreements and appropriate solutions to the project scope. 
• Fixing known problems and supporting design solutions. 
• Collecting symptoms, analyzing and solving customer problems through remote access. 
• Process management of related incidents or requirements and documentation of changes made. 
• Cooperation and coordination of service support with other internal departments to handle incidents. 

• Responsible and independent approach. 
• Reliable, systematic and communicative type with proactive access to assigned tasks. 
• Working time flexibility.  
• Good communication skills and customer orientation. 
• Practical experience with solving SW problems in IT areas. 
• Previous experience with working at Call Center, Helpdesk, IT support practice is an advantage.
• Completed military service for male candidates or at least 3 years 

• IT, electrotechnical, eventually other technical focus 
• Follow-up/Higher Professional Education  
• University education (Bachelor's degree) 

•  English Language - Intermediate (B2) 
•  Hungarian Language – Expert  / Native  level