Duty / Night Manager

Address Istanbul

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.

QUALIFICATIONS

• Minimum 5 years’ relevant experience with at least 2 year at a supervisory level.
• Hotel or hospitality industry experience
• Excellent command of English
• Skill in speaking clearly, using appropriate vocabulary and grammatically correct Turkish
• Excellent command of MS Word, Excel, Opera and Outlook
• Able to work as guest oriented
• Able to maintain guest confidentiality
• Ability to work with others in close manner
• Ability to manage a multi-cultural workforce
• Good organizational skills
• Good knowledge of the entire Front Office Operations
• Knowledge of Opera Property Management System preferred
• Able to work varied shifts and on weekends.

JOB DESCRIPTION

• Manage and supervise all tasks of his/her staff
• Communicate with AFOM & FOM on all matters re: guest services & hotel operations
• Provide functional assistance and direction to all departments
• Cooperate, coordinate and communicate with other hotel departments as required
• Ensure guests receive prompt attention and personal recognition throughout the hotel
• Respond to guest needs and resolve related problems
• Supervise and direct Rooms and Front Office personnel
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Assist Guest Relations in greeting, rooming, and sending off guests
• Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
• Provide input for Front Office meetings and conduct daily briefing
• Promote inter-hotel sales and in-house facilities
• Check billing instructions and monitor guest credit
• Analyse and approve discounts and rebates
• Analyse the rate variance report to ensure rooms revenue control
• Fully conversant with all hotel emergency procedures
• Is fully aware of the Credit Policy
• Take full responsibility of Front Office staff in absence of the FOM/AFOM
• Perform related duties and special projects assigned by FOM/AFOM