Application Support Specialist

Unite Bilgi Teknolojileri

Unite, founded in 1998, is the leader in digital workforce solutions in Turkey. We aim to transform the way our customers conduct business by leveraging the latest digital technologies.

Our expertise lies in understanding the importance of technology to business, the requirement for return on technology investments and the need for an accountable business partner whose core focus is integrating business with technology.

We are looking for an ''Application Support Specialist'' who will be responsible for prioritizing, resolving, routing and scheduling all incoming internal technology support requests and issues.

Job Description

• Coordinate with other teams in the Information Technology Services Department, as well as, throughout the Authority, to identify IT needs, identify integration requirements, document business use cases, and design a robust application environment. 
• Install and configure software, load data, apply permissions, and perform maintenance work. 
• Provide technical and business support to end-users, as well as, other IT professionals. Support will be through Service Desk tickets and training programs.
• Provide regular project status and estimates to management. Provide support in quality assurance testing, disaster recovery exercises, and business continuity plans. 
• Monitor, document, analyze, and troubleshoot software applications. 
• Create FAQs, How-tos, and templates to facilitate software adoption. 
• Plan, coordinate, test, and perform system maintenance tasks, such as system back-up, recovery, and file maintenance, while communicating changes, upgrades/maintenance schedules, and new services to all end-users, all-the-while maintaining minimal down time. 
• Maintain current knowledge of relevant technologies and business processes. 
• Enable and maintain best practices and process automation. 
• Assist with all incoming trouble tickets.
• Ensure projects hit milestones on time and escalate to proper stakeholders as needed. 
• Solid understanding of project management methodology, including the ability to troubleshoot project roadblocks and proactively seek solutions to meet deadlines.

Requirements

• Graduating from a university with at least an associate's degree, preferably from a relevant department,
• Having at least a good command of written and spoken English,
• At least 1 year of experience in providing on-site and/or remote technical support,
• Providing application support in the Windows domain environment,
• Having a good knowling Technology Operation Processes,
• Having an advanced Excel skills and other Ms Office Programs,
• Hands on experience with various Databases and SQL queries,
• Basic understanding of API service protocols (RESTful, SOA, etc.)
• Having a familiar about at least these are one of them technologies Postman, Soapui etc.
• Experience using API/Service Clients such as,
• Problem Management process experience,
• Basic understanding of monitoring tools (new relic, prtg..)
• Having a proactive approach and problem solving skills.
• Able to adapt to the talents of the team and the dynamic structure of our company.

Join the Digital transforming the future of work as a Part of the Unite !